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    Here are some simple steps that can help you fix the event log error 997 issue.

    Products:

    All products;

    Version:

    Everything;

    Problem:

    When installing from an Autodesk product, the following error occurs:

    997 Error. An I/O overlap operation is in progress.

    Errors related to SECREPAIR with SECUREREPAIR may appear in the installation log. In this installation log, you may see entries like these:

    Reason:

    This known issue may be caused by Microsoft security update KB2918614. The update uses cryptographic keys and cards to hash installation files with the profile of a particular logged in user. If a user uses a brand new mandatory or temporary user profile to permanently install an MSI package, the MSI package installation will fail because cryptographic points and certificates cannot be used if they contain mandatory or temporary user profiles.< /p>

    Solution:

    Important

    : The solutions presented in this article may work very well for technicians with working knowledge ofthe Windows system in business, including the Windows registry.

    Decision #1. Change Folder Name MicrosoftCryptoRSA

    1. Rename:

      C:ProgramDataMicrosoftCryptoRSAS-1-5-18
      to
      C:ProgramDataMicrosoftCryptoRSAS- 1-5-18_BAK

    2. Try reconfiguring your Autodesk software.

    Decision #2. 1. Apply The Following Fix

    Download and install this Microsoft hotfix to resolve issues caused by the discussed Microsoft security update KB2918614.

    Decision #3. Remove Updates Causing Errors

    1. Select Control Panel > Uninstall the current program (or Programs and Features).

    2. Click View Installed Ads in the menu on the left.

    3. Search for KB2918614 in the search field in the upper right corner.

      Remove if found.

    4. Do another search in KB3072630, KB3000988, and KB3008627.

      If you find them, delete them too.

    5. Restart your computer.
    6. Try installing your Autodesk product again.

    Decision #4. Registry Editing

    event logger error 997

    If the project still fails after trying solutions 1-3, edit your ownRegistry Windows to add the product code for the software you were trying to install. You add this product code to the SecureRepairWhiteList in the Windows registry.
    Attention! Use the Microsoft® Registry Editor only at your own risk and only after backing up the registry and system.dat and only user.dat as the files described for your operating system in the Microsoft Knowledge Base and How to Back Up the Muscles System Registry. . Additional registry concepts are available in the Microsoft Windows Registry Editor Help topics.

    1. From the Start menu, click Run, type regedit in the Open field. Then click OK.

    2. Alternatively, locate and click the appropriate registry subkey. (Do not create if present.)
      HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsInstaller
    3. From the Edit menu, choose New, then click DWORD Value.

    4. Enter SecureRepairPolicy for the name, I would say DWORD, replace the new value with #1, then optionally press Enter.

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